Simply explained
Refund policy
Refund eligibility is recorded separately from cancellation, return pickup and payment verification.
Last updated: 18 Jul 2026Overview
When a refund is approved, Pijamty records the approved amount, reason, method, processor reference and status. The team shares the applicable route after the item and records are reviewed. Processing time can depend on the external wallet, bank or payment route; the final policy must state only timing supported by the actual providers and applicable law.
Refund amount
The approved amount reflects the accepted quote, discounts, delivered items, any lawful delivery treatment and the approved return or defect decision. Partial refunds remain linked to their order and original payment record.
Status updates
Submitted, approved, processing and completed are separate states. Pijamty does not mark a refund completed until a reliable provider or finance record supports completion.
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