A little clarity
Frequently asked questions
Clear answers for Pijamty’s assisted, WhatsApp-first order journey.
Overview
If your product, quote or order contains more specific approved information, that record takes priority over a general answer here.
Is my cart an order?
No. Submitting your choices creates a sales case so the team can confirm stock, size, price, discount, delivery and payment in a versioned quote. The order begins after you accept the exact active quote.
How do I know the price?
A product may show an approved fixed or sale price, a range, or Ask on WhatsApp. Your quote records the exact price that applies before confirmation.
Can I order an out-of-stock size?
Not by default. You can request a WhatsApp restock update and review approved alternatives. The team must confirm availability before including a variant in a quote.
How do I track my order?
Open the private link sent with your order, or enter the order ID with the required phone/identity check on the tracking page. You will see approved status events and comments.
Can the order be changed or cancelled?
Contact the team promptly. Eligibility depends on the order state, inventory and applicable rights. Any approved change is recorded rather than silently overwriting what you accepted.